Wednesday, December 2, 2009

Relationships With Colleagues

Interpersonal conflict at work sucks.  According to some statistics from Working Dynamics, 30-42% of managers' time is spent reaching agreement with others when conflicts occur (Watson, C. and Hoffman, R., "Managers as Negotiators," Leadership Quarterly 7 (1) 1996) and more than 65% of performance problems result from strained relationships between employees -- not from deficits in individual employees' skill or motivation.

I know this from my own experience working as a low level executive in a large corporation.  The thing I liked least about my work was dealing with unhappy employees, whether they were unhappy with me or someone else or just in general.

I have tremendous resentment toward a woman I worked for (last worked for 7 years ago!).  I found her behavior demeaning, rigid, distrusting.  I felt diminished.  I'd worked so hard to get where I was and this new boss thought I was sabatoging her.  I tried everything I could think of to "change her mind," but ultimately I asked to be moved to another area of the company.

When I think of this person, I can feel my body contract and stiffen.  Not peaceful.  Luckily I don't think of her very often.  I was surprised about a year ago to get a LinkedIn invitation from her, and I took pleasure in not responding.  Not peaceful.

So what steps can I take to repair or heal this relationship?

Well, for starters, I could be willing to let go of this resentment.  Yes, I am willing to do that.  It's a small step, but it's enough for now.

If I want to take a larger step, I can consider some sort of communication.  I don't think that I've harmed her in any way.  But I did cut off communication with her entirely and I did ignore her invitation to be linked in.  What I'd like to say to her is:
  • I received your invitation, and I apologize for not responding to it sooner.
  • I'm not sure whether you realize how dismayed and disappointed  I was by how our professional relationship proceeded.
  • If you would like to talk about it, I'd be willing to do that.  If not, I certainly understand and  (sincerely) wish you the best.
So, I'm willing to take the small (or massive) step of letting go of this resentment within myself.  I'm not sure whether any further action is even desirable, given that I only had a professional relationship with this person and do not even work in the same industry anymore. 

What do you think?  Do you have your own conflicts at work?

2 comments:

  1. Conflict-ridden work relationships can be really tough. I had both a working relationship and a personal relationship with a former co-worker, who I can only describe as a "toxic" personality. It took me a while to figure out that it was useless to try to preserve an ongoing relationship with someone, who was neither capable nor willing to be a friend. Once I let that person go, it was like a great burden was lifted. I never looked back.

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  2. I too have had a bad relationship with someone I worked with... not that we worked together but worked in the same profession and sometimes did work together. I trusted her for quite a long time until we butted heads over a client. I felt I was finally able to stand up for myself but it was the end of the relationship. Still today I worry that I am going to run into her and have a confrontation. I want to let it go but I really dont want any contact with this person.

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